Come on Hostmonster: "This Account Has Exceeded Its CPU Quota"

[Azonaco]

I'm running Vbulletin 3.72 with a couple of mods. Haven't changed a thing in the past week. I just checked server load and it's all the way up to 17.25 on 8 cpus. At the most, I have 30-40 users/guest on at peak hours.

What's going on today?

[Azonaco]

Disk /dev/sdc1 (/home) 96 %

[shadmego]

I am not 100% sure, but I think those stats are not account specific. At least I know the disk space (Disk /dev/sdc1 (/home)) is server-specific, not based on each account. I would imagine the other stats on that page are also server-specific.

Please verify this with HM Support though.

You can also check the /home/account/tmp/cpu_exceeded_logs folder for more information on your account.

~regards, and welcome to the community

[Azonaco]

Thanks for the response Shadmego.

I spoke with tech support today, and the only advice he offered was that vbulletin is cpu intensive...I asked what I could do to help out, and his reply was to talk to vbulletin.

I have to work something out on this because I'm running a $100 a day ad campaign on google adwords and microsoft ads. Both sites went down which are under my same account.

Currently, the server shows these stats:

Server Load 10.51 (8 cpus)

My vbuletin details right now are as follows:

Server Load Averages 9.96 17.44 26.12 | 12 Users Online (2 members and 10 guests)

[shadmego]

That's interesting.

I just logged into the modcp area of this forum and took a peek at the loads on on this site. Here is what I found:



Server Load Averages 0.00 0.00 0.00 | 68 Users Online (3 members and 65 guests)


I wonder what mods you have installed. It could be those mods that are raising the loads on the CPU, or it could be that this forum is on its own server and not on a shared hosting server ... it is after all their site ....

~regards

[Azonaco]

Shadmego,
Are you logged into the correct modcp? My site hasn't had more than 21 users at a time on today, and my site still reads:


Most users ever online was 40, Yesterday at 05:45 PM.

[shadmego]

I logged into the moderator panel I am allowed to given my status as a moderator. I did not know there were multiple moderator control panels ...

"Most users even online" stat keeps track of the most users your site ever saw at one time. If you look at ours, near the list of currently logged in users, you will see 366 almost 2 years ago. It stays there until the number is beaten by a higher one.

It won't matter how many people are logged in at any given moment as it relates to the Most users ever ..... stat.

~regards

[r2b2]

shad: I think azonaco might think you logged into his forum... (hence the confusion)

Also I'm guessing the server load average is the whole server load average - therefore if the box that azonaco's forum is on is busy that would explain the high load average whilst maybe this (the HM) forum is on a dedicated box or something? (Not sure - I'm sure that someone can prove me wrong :D )

[Azonaco]

Sorry, I meant, Shad: are you sure you're logged in to the right modcp for my sites? I can pm you the account username if needed, because it isn't under Azonaco.

I think it's a server wide problem, I only have 2 mods installed...and can offer the following info:

1. Vbulletin.com installed VB2.7.2 onto my domain (professional installation)
2. VBSEO installed the mod for VBSEO Gold (professional installation)
3. I installed a small mod called Ultimate Side Columns about a month ago, and haven't changed it since.

Shad, if you did log onto the correct modcp for my account, maybe the 68 users you referred to is the total for my sites being hosted, not just for vbulletin?

[shadmego]

I did not mean to cause confusion. I logged into and provided the server load for hostmonsterforum.com. I don't even know the domain name for the site in question.

I don't know what the Side Columns mod does, but it doesn't sound like it is terribly cpu intensive. Typically, anything that modifies or manages media files is going to put a strain on the server, especially if there are a bunch of people using the mods at the same time. This is why ffmpeg is restricted from being installed on HM servers.

I'm not sure I need to log into your site. I don't know what I'll be able to accomplish, but to say vbulletin is CPU intensive seems a stretch for me. I know a bunch of sites that use this software to manage forums. I do know if you are getting your sites suspended for CPU overages, then the loads are probably your own.

Again, I would encourage you to check your CPanel home account cpu_exceeded_log folder. You can find it here:

/home/account/tmp/cpu_exceeded_log/*

It may not be very specific, but it will point you in the right direction. It could be mysql queries that are running wild.

~regards

[Azonaco]

--------------------------------------------------------------------------------
CPU Exceeded Log For Tue Sep 23 14:08:04 2008

Tue Sep 23 14:08:04 2008: used 637.00 seconds of cpu time for [[mysql query]]
Tue Sep 23 14:08:04 2008: used 0.01 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXXvbseo.php
Tue Sep 23 14:08:04 2008: used 0.03 seconds of cpu time for /ramdisk/bin/php5 /home/peXXXXXdpXXXXX/vbseo.php
Tue Sep 23 14:08:04 2008: used 0.04 seconds of cpu time for /ramdisk/bin/php5 /XXXXX/index.php
Tue Sep 23 14:08:04 2008: used 0.06 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:08:01 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /XXXXX/vbseo.php
Tue Sep 23 14:08:01 2008: used 0.17 seconds of cpu time for /ramdisk/bin/XXXXX/vbseo.php
Tue Sep 23 14:08:01 2008: used 0.08 seconds of cpu time for /ramdisk/bin/XXXXX/index.php
Tue Sep 23 14:07:56 2008: used 0.08 seconds of cpu time for /ramdisk/bin/XXXXX/index.php
Tue Sep 23 14:07:56 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXXndprXXXXX/index.php
Tue Sep 23 14:07:51 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:51 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:46 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:46 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/vbseo.php
Tue Sep 23 14:07:46 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/vbseo.php
Tue Sep 23 14:07:46 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:41 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:41 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:41 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/vbseo.php
Tue Sep 23 14:07:36 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX_XXXXX0.18 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/vbseo.php
Tue Sep 23 14:07:26 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/XXXXX/index.php
Tue Sep 23 14:07:26 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:21 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /homeXXXXX/vbseo.php
Tue Sep 23 14:07:16 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:16 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:16 2008: used 0.08 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:16 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/vbseo.php
Tue Sep 23 14:07:11 2008: used 0.18 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/vbseo.php
Tue Sep 23 14:07:11 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Tue Sep 23 14:07:06 2008: used 0.09 seconds of cpu time for /ramdisk/bin/php5 /home/XXXXX/index.php
Hi, here's the log

[sjlplat]

I experienced this same problem not too long ago. Upon logging into cPanel to research the problem, I discovered a massive amount of global errors from another server account that closely resembled proxy traffic. My best guess is that another user had a proxy running, and it was killing system resources. After about 10 minutes of monitoring the situation, I watched the errors disappear and the server resources returned to normal. I was unable to duplicate the problem.

A couple things to check: Look at your running processes and the error log in cPanel anytime you encounter the CPU Quota limitation. If you have no running processes and you see no global errors linked to your account, there may be another account causing the problem, which affects all accounts on the server.

While the error indicates your account is the cause of the problem, that may not be the case. As far as I can tell, any global problems that affect server stability trigger a CPU Quota limitation for all accounts on the server.

[Azonaco]

I experienced this same problem not too long ago. Upon logging into cPanel to research the problem, I discovered a massive amount of global errors from another server account that closely resembled proxy traffic. My best guess is that another user had a proxy running, and it was killing system resources. After about 10 minutes of monitoring the situation, I watched the errors disappear and the server resources returned to normal. I was unable to duplicate the problem.

A couple things to check: Look at your running processes and the error log in cPanel anytime you encounter the CPU Quota limitation. If you have no running processes and you see no global errors linked to your account, there may be another account causing the problem, which affects all accounts on the server.

While the error indicates your account is the cause of the problem, that may not be the case. As far as I can tell, any global problems that affect server stability trigger a CPU Quota limitation for all accounts on the server.

Thanks for your input sjl! I would like to keep my hostmonster account for a while and eventually move my vbulltein site over to a vps eventually while keeping my blogs at HM...but I can't afford to do that now, especially with only 200-300 active members and 300 uniques a day.

[Azonaco]

It happened again tonight.

"This Account Has Exceeded Its CPU Quota"

This time it happened while I was on my forum posting. There were 4 users online including guests.


Your account has used more than its share of the cpu in the past 60 second sliding window.
Your account has too many concurrent processes running simultanously.
Your account has consumed too much memory.
Your site was recently very busy trying to run inefficient scripts.

This is BS. A website owner on HM is abusing the server I'm hosted on, and it's penalizing me.

[Azonaco]

3rd outage just occured due to CPU usage, on the shared server.

This is rediculous. I have requested tech support for 3 days now through this forum and by phone, and no one has helped me resolve the situation.

I have also provided my exceeded log which shows that I am not the "culprit" of the usage exceeded on the server.....

This is costing me money because I'm advertising with Google Adwords and Microsoft Ads.

[shadmego]

What is your domain name?

Unfortunately, all we can do in the forum is suggest things to look at. None of us are official support for Hostmonster and we have no access to systems that can look further into this issue for you. I can understand the frustration you are experiencing, but I don't know if there is anything else we can help you with here.

I mean, I can try to look at your logs to see what I can find but I can't promise anything. The only other thing I can suggest to your is to turn off the plugins you are using for your forum.

Let me know what you want to do.

~regards

[Azonaco]

Server Load 15.67 (8 cpus)

12 Users Online (1 members and 11 guests)


Way too high.

[Burnouts]

are you on host264? because im getting the same issue but not the exceeded yet.. huge server load..

[Azonaco]

are you on host264? because im getting the same issue but not the exceeded yet.. huge server load..

How can you tell which server you're on?

[shadmego]

Log into your cpanel area and look at the information on the left side of the page.

[Azonaco]

I'm on host237. Tonight, it hit a load of 25.24 and luckily didn't receive a "CPU exceeded error". I've now completely disabled every mod on my vbulletin forum except the vbseo mod.

[shadmego]

Does your seo mod use a database system to manage urls (I'm assuming) or does it use mod_rewrite (.htaccess)?

Have you checked your tmp/mysql_slow_querries folder in your account home directory? I just got finished this past weekend tweaking my scripts to eliminate these errors on my account.

~regards

[FlyingPilot]

Just had the problem for the first time today. Looked at the logs, and "latest visitors" and it seems that rsgallery2 was running terribly inefficient search scripts continually with requests from a comment spammer bot. Have since disabled comments on the photos, and will be looking for a different photo gallery solution.

[nothappywithhostmonster]

Seriously, let's face the fact: HostMonster is an overseller. Pure and simple. I've not been with them for more than 2 months and I've received the "CPU exceeded" error more than 5 times.

My forum is new (less than 50 members) and the most that have been online at the same time is 6. So why should I be getting the suspension? My monthly bandwidth tranfer @ the moment is 27.14. And what is with the "unlimited everything" marketing gimmick? Why don't they just come out and tell someone his assigned bandwith? The next thing you know, they'll close your account and of course you wont be able to sue because they have the terms of service backing them. It's a shame really.

Honestly, if I had just taken more time and pains to do my research better, I would not be in this "HostMonster predicament" . Just do a little search and visit some forums and you'll discover what people have to say about HM. A good place to start ishere (http://www.simplemachines.org/community/index.php?topic=117303.0).

And to think that I still have like 8 more months to endure *** edited for content *** unless I get to my wits end before then and decide to call it quits with them. :(:(:(

[RDM]

Seriously, let's face the fact: HostMonster is an overseller. Pure and simple. I've not been with them for more than 2 months and I've received the "CPU exceeded" error more than 5 times.

You have no information to support your accusation, other then CPU errors. What you aren't realizing is that CPU errors have nothing to do with disk space or bandwidth. Disk space and bandwidth are completely unlimited and you are entitled to every bit of that.

If you really think about it, every host is an "over seller". What hosting business in their right mind would have hundreds of gigs of space sitting unused and reserved for one particular user? Yes HM puts more users on one box than they actually have disk space for, but HM admins are monitoring disk space constantly and when it's needed, they either can add more disk space on the fly or move an account to another box that isn't using as much space.

HM is giving you unlimited space and bandwidth, not unlimited processor time. This is a shared hoster, you can't be taking everyone else's CPU time. Disk space and bandwidth doesn't necessarily slow down a server, but the CPU being hogged by an insufficient script can. Again, this has nothing to do with space or bandwidth.

Before you go running you fingers off on a user to user forum, find more information and get your facts straight so that, as you suggested in another post, don't continue to look like a fool.

You are free to get a refund and find another host at anytime.

[lakjin]

I would have to disagree with the mod and agree with the poster above him.

This is pathetic! My website has been up for less then a week. I have got this error 2 times in less then 24 hours and right now the website is not loading and i can only assume I will get the error again.

I dont even see how I could possibility be using too much CPU - the biggest mysql database I have is only 1.5mb and we dont get ANY traffic yet.

Heck, I thought maybe I did something wrong, so I even went back and reinstalled everything.

I installed joomla via the scripts from cpanel offered by hostmonster. I uploaded my theme and started fixing everything again (pages and such). Yet just now my website refuses to load. I get a "page load error" - I am just waiting for it to load back up and tell me suspended cause of CPU Quota exceeded or some bull crap. At this point I am almost ready to get my money back and move on to another host.

I guess you get what you pay for.

[RDM]

I would have to disagree with the mod and agree with the poster above him.

What are you disagreeing about? That space and bandwidth have nothing to do with CPU?


I get a "page load error" - I am just waiting for it to load back up and tell me suspended cause of CPU Quota exceeded or some bull crap.

This is not a CPU error.

Have you talked with HM support at all about this or are you here just to complain?

[lakjin]

What are you disagreeing about? That space and bandwidth have nothing to do with CPU?



This is not a CPU error.

Have you talked with HM support at all about this or are you here just to complain?

I agree with the other poster about the fact that the "ultimated space and bandwidth" are more or less a gimick with this CPU quota stuff. And the fact that HM is an overseller.

I have talked to HM support. I got a generic response about CPU quota. And you are right it was not a CPU error. I guess the server was just having problems at that time. So far 2 CPU quota errors + 30 or so mins of downtime in less then a week. =/

I will continue to evaluate HM service and if it gives me any more problems im gunna ask for my money back. Its surprising that HM seems to get such good reviews. Maybe those reviews are just given by HM affiliates I dont know. Inmotion hosting is more expensive but user reviews seem to suggest its more reliable. And HM/BH are the only ones that use CPU quotas as far as I can tell (an article by an executive claimed this) so that should not be a problem anywhere else.

[morgar]

Hi. Sorry about my english.

I am VERY dissapointed with the CPU issues too. The server where our account is (194) was offline more than 15hs (yes 15hs) between last saturday and sunday.

After that, today our site was offline FIVE TIMES due to CPU Exceed Errors. In all cases the logs say we have queries that took esoteric time lenghts like 593 seconds!!! I checked the slow queries logs and it's very clear for me that we are not the problem. The worst queries took no more than 2 or 3 seconds.

Our site is based on phpBB. We have many users on the site, but we never have more than 120-150 simultaneous users. If the HM account can't support that amount, I think this is only for small amateur sites.

I lost about an hour with support people today and I only got an "I think it shouldn't happen again".

If you need a last detail, the last three times I did a database backup (outside the rush hours) I broke down the site due to a CPU Exceed error.

[RDM]

Still not sure what you're disagreeing about with me.

As I explained, you are entitled to every bit of space and bandwidth promised. And again, cpu has nothing to do with space and bandwidth. The smallest site can have CPU errors with unoptimized scripts. And the biggest site can not have any. I have many accounts with HM and BH and never had one CPU error. Why? Because I optimize all the scripts I use. Just be cause you install it from cPanel doesn't mean its optimized.

Also, I never said that HM wasn't an overseller. I basically agreed that HM is, as well as every other host.

With over 450,000 domains and over 1 million company wide, not every user is going to have 100% success. The users you see on the forums are less than 1% of all HM customers. So that's not going to give you an accurate representation of the quality of HM.

This thread is turning into a "me too" thread. There is nothing we users can do about this problem. The only people that can are HM support.

[sjlplat]

This thread is turning into a "me too" thread

Me too! :D

I think RDM has explained his viewpoint very well. This forum accounts for a very small number of overall Hostmonster users, and the number of users here who have bad experiences is quite small in comparison to the number of satisfied customers. Unfortunately, it is simply not possible to please everyone, and chances are that a number of those people who are dissatisfied would not be satisfied regardless of how well the service is actually performing.

Given my personal experience with Hostmonster, and the loads of happy customers that I have talked to, I would wager that those few users who disapprove of Hostmonster's service would not be happy with any other service either. ;)