Image and CPanel Issues

[twiggy]

They won't even open straight from the cpanel.

I have tried everything. I even had my dad upload pictures in another state, and he had the same issue.

I went to the public library and tried it, same thing.

HostMonster tried to tell me it was session cookies, then they implied I had a virus, then they told me I needed to change my password (like that has anything to do with images...)

Then they told me I should remove my online store. I did that. I paid to have it installed in the first place, so now I have no online store. But --- I still have to upload my pics, try to open them, wait for cpanel to put them in the delete bin, then restore them. Sometimes I have to do this a few times before I have images that open.

They have had me do everything but stand on my head. I imagine that will be next.

HostMonster can't fix it. They keep telling me it is my fault. If is it my fault, then they should be able to tell me why it is happening. They don't know why it is happening, so how can they point to the fault?

[shadmego]

Do you have any hot link protection enabled?

I don't know if I really understand what the problem is here. There are three reasons I know of that will make an image not appear correctly or at all.

1. The path in the html is incorrect
2. The image was corrupted when it was uploaded (must be uploaded in binary when using FTP).
3. Hotlink protection is enabled unknowingly

I'm not sure any of these is what you are experiencing though, twiggy. Are you saying that you can't get your images to show in CPanel when you try to view them? In CPanel File Manager, navigate to an image, right-click it and select "View" from the menu.

My other question would be what image format are you trying to upload?

~regards

[Falcon1986]

I can attest to shadmego's #2 reason why images may not appear correctly or not appear at all. It took me a while to figure it out; turns out I did not configure my FTP client properly. Now, I use FileZilla (http://filezilla-project.org/) or FireFTP (http://fireftp.mozdev.org/) and they work just fine.

Additionally, a compression feature may be activated on some FTP clients that can contribute to corrupt images.

I have also had the experience where the nVidia Firewall on my PC was giving me corrupt downloads and uploads. After disabling it and using another firewall things went back to normal.

[twiggy]

Wow! I appreciate your willingness to help. Don't feel bad if it never gets fixed. I have spent more than 10 hours on the phone with hostmonster and in their "live help chat box".

This is the best way for me to answer, your posts and questions are in italics:

1. The path in the html is incorrect

--- the path is correct, when I recover the images out of the cpanel delete bin, and reload the image using the same path, it loads

2. The image was corrupted when it was uploaded (must be uploaded in binary when using FTP).

--- my dad uploaded his own image from another computer in another state and the same thing happened
--- i uploaded an image from the local library computer, same thing happened
--- the hostmonster tech uploaded his own image into my site and and the same thing happened
--- that was when the long silence began, and they started blaming me for everything

3. Hotlink protection is enabled unknowingly

Additionally, a compression feature may be activated on some FTP clients that can contribute to corrupt images.

I have also had the experience where the nVidia Firewall on my PC was giving me corrupt downloads and uploads. After disabling it and using another firewall things went back to normal.

--- i turned off my pc-cillin and windows security and firewalls and still had the same result, but evidently it is not something that is in MY computer or MY ISP or it would not happen to hostmonster techs, my dad, and the library computer, all 3 of which are in different locations, have different image sources and different software.

I'm not sure any of these is what you are experiencing though, twiggy. Are you saying that you can't get your images to show in CPanel when you try to view them? In CPanel File Manager, navigate to an image, right-click it and select "View" from the menu.

My other question would be what image format are you trying to upload?

--- i am uploading in JPeg, binary format, I have tried quite a few different ftp clients, all with the same results


This is what happens step-by-step, maybe more info than you want, but better more than less

1. take photo
2. edit photo
3. upload photo
4. open cpanel
5. locate image
6. open image from cpanel, either right click and open or use the link given if using the legacy cpanel (yes, I have tried using both cpanels)
7. wait for image to not appear
8. refresh cpanel
9. locate image that has been moved by cpanel in trash bin
10. recover image
11. try to open image, and it will usually open this time.

i have tried to just copy the link and open an image straight from an html editor, or just paste it into the browser bar, same results.

this is interesting, it rarely happens to the first 2 or 3 images I upload, but after I open the first 2 or 3, none of the rest will open.

uploading 2 or 3 images at a time is not acceptable. my site is very image heavy!
www.twiggyscreations.com

due to the fact that I have never been able to upload pictures in a decent amount of time, I have not bothered making my site pretty, but you are welcome to go look :o

i hope i explained it well enough. it is so strange. it has happened since the first 2 weeks of having my account, before i actually got a website started. it really has taken the fun out of working on my website.

[shadmego]

I went ahead and moved this to a new thread because it started getting away from the original poster's issue in the thread you originally posted in.

I will be back to give more info, but for now, I visited your site and all the images you had embedded loaded fine for me. There were a few pages that loaded a bit slow, but these were pages that were also loaded down with images.

Are you still able to reproduce your problems with CPanel? I would imagine it was an issue with CPanel in your account ... be back later to talk more about this ...

~regards

[twiggy]

The pictures on my website should load. Some of them were quite large, I uploaded huge pictures when I first started. I didn't know anybetter, slowly but surely I am getting them off.

Once I get them to work, they load from then on out.

Yes, I can reproduce it. It has done it every week for over a year when I update my website.

Thanks for moving this to a new thread. I didn't mean to stomp on the other one, I thought we were having the same issue until his/hers was solved.

[shadmego]

I hate to say, but without actually logging into your CPanel and seeing this myself, I'm having a hard time visualizing a solution. The only thing that keeps popping into my head is a corrupt CPanel/account setup. I can't recreate this problem on my CPanel account ... using either the Legacy or regular File Manager.

Have you asked HM to reset your account? Wipe everything out and start again from scratch? If you do this, make SURE to back everything up ... databases, email addresses, emails, anything and everything you want to save should be backed up. If they reset your account, they actually recreate it ... taking you back to the way it was before you started uploading anything.

I don't know how much of a percentage I would give this for a resolution, but it might reset your CPanel software and fix the images-in-the-trash issue.

Anyone else is welcome to chime in here and give insight.

~regards .........

P.S. I remember having problems with images showing in the public face of my website on only my computer a few months back. I could not figure it out for the life of me. On my desktop, the images showed, but my laptop did not show the images. It wound up being my security software (Kaspersky) had banner blocking on. After turning it off, I haven't had any issues. Granted, this is only on the public face of my website. I have never had CPanel issues *yet* with images.

P.P.S. I also remember when they moved to the new CPanel, it was incredibly buggy. Especially the File Manager (new one). It would time out my IE7 browser and wouldn't do what I wanted most of the time. Again, I never had issues with images, but it might be that you have an older version of the CPanel software?

This is very strange and I would love to find out what actually fixes this issue ... if it ever gets fixed.

[twiggy]

Actually,
I don't have that much to back up. Most of my site is images.

I only have one email account set up.

I will try to have them reset it. I might have time the middle of the week.

Thanks for your time and knowledge.

If it works I will definitely let you know.

[pghcollectibles]

i have not used legacy file manager (which is where i found a trash bin) have you tried file manager or are you using something else? i dont see a trash bin directly in my cpanel window

[twiggy]

i have not used legacy file manager (which is where i found a trash bin) have you tried file manager or are you using something else? i dont see a trash bin directly in my cpanel window

it isn't in your cpanel window, it is in the legacy file manager, bottom right corner.

it doesn't matter which file manager i use, i have tried them both, i still have the same issue.

bummer, huh?

i am currently shopping for a new host.

[r2b2]

Just read this thread through and admit I have found myself a bit confused - is there a reason why you need to be opening the image in Cpanel so desperately? (I say desperately since changing hosts is quite a desperate measure :) )

Just wondering :)

[pghcollectibles]

i usually view the web pages through several browsers so i can make sure i have attributes for the images set properly and can see how they load. once an image has been edited, i upload in binary and write page code then view the page through a browser

[twiggy]

I don't have to open it from cpanel, it doesn't matter where I try to open the image from, it still goes through the same process...

i.e.

1. take photo
2. edit photo
3. upload photo
4. open cpanel
5. locate image
6. insert html into webpage for image
7. wait for image to not appear (wait for the lovely red x in the empty box)
8. refresh cpanel
9. locate image that has been moved by cpanel in trash bin
10. recover image
11. try to open image, and it will usually open this time.

and yes, I agree, moving hosts is daunting at best,

but this has been happening for over a year. I have made over a dozen phone calls, at least 6 live chats, and wasted hours and hours of my time.

when do I say I am the fool for staying so long, probably about a year ago.

i have begged, cried, threatened, everything i could think of, and HM has not even attempted to fix it. they never even offered the reset option. they have taken advantage of my lack of knowledge.

[pghcollectibles]

i see images they seem to load ok im not sure what your saying, i like the floral ones ;) i noticed some of your ancors have the
target="_blank"

attribute in the sold gallaries but a few of them do not (opening in a new window or tab)

maybe i missed something at the beginning. if i were to walk through this could we do an example

[twiggy]

they open fine once i get them to open, but getting them to open in the first place is the problem.

thank for you for the compliment.

i may have some broken links, it takes so long to images uploaded so they open, i haven't had any time to do any other work on my site.

[shadmego]

Are you trying to use the provided page wizard to create your html pages and insert your images? If so, that might well be your problem.

I wonder about steps 5 and 6. Why would you not just create the html on your local machine or if it has to be done in File Manager, just use the Code Editor instead of the HTML editor. I've learned to stay far away from that link because bad things used to happen to my site.

Here is what I would suggest:

Steps 1-4 are fine.

Step 5. Open File Manager and look for the HTML page you want your image in.
Step 6. Insert the html code to place the image where you want it in that page
Step 7. Save your changes.
Step 8. View your HTML page in your browser.

If you do this, you could actually get rid of the last few steps as well ...

~regards

[twiggy]

Are you trying to use the provided page wizard to create your html pages and insert your images? If so, that might well be your problem.

I wonder about steps 5 and 6. Why would you not just create the html on your local machine or if it has to be done in File Manager, just use the Code Editor instead of the HTML editor. I've learned to stay far away from that link because bad things used to happen to my site.

Here is what I would suggest:

Steps 1-4 are fine.

Step 5. Open File Manager and look for the HTML page you want your image in.
Step 6. Insert the html code to place the image where you want it in that page
Step 7. Save your changes.
Step 8. View your HTML page in your browser.

If you do this, you could actually get rid of the last few steps as well ...

~regards

No, I do not use the page wizard. I have heard it has horrible bugs and can cause some problems, so I use Kompozer. It doesn't matter what I use. The problem is not my HTML editor. The problem is not my internet connection. It is not my session cookies, it is not my computer, it is not my internet security or virus protection. The problem is persistent. It happens on other computers in other states, it happens to the techs for hostmonster, it even happens when I try to upload and access images from Mexico, so the country isn't even an issue. The hostmonster tech was so desperate, he even asked me to change my password, like that would help?? I never figured out that request.

Yes, you are correct, putting the link in the html of the webpage is the easiest way, and I normally do that.

I get the same results. The images don't open. It doesn't matter how I try to access an image. From a browser, a web page, the cpanel, they don't open.

The image doesn't open the first time you try to access the image, it doesn't matter how you access the image, it will not open.

Once you try to access the image, then the cpanel will put it in the delete bin.

Then if you restore the image, most of the time it will open. sometimes, you have to restore it more than once.

Right now, while i am having to restore every image before it opens, it is quicker to open them all from the cpanel at one time, then refresh the cpanel so i can restore them all at once, because like I said, they don't open until they have been restored from the trash bin. Extremely time consuming and a true PITA.

Thanks for the kind thought. I just need a new host.

[Falcon1986]

Instead of uploading your images through the File Manager, have you considered uploading through an FTP client?

[shadmego]

Instead of uploading your images through the File Manager, have you considered uploading through an FTP client?

He has actually tried two different FTP programs ... both of which didn't work (his 2nd post I believe in this thread).

I don't think it's an image corruption problem because after he gets them out of the trash, they tend to work. If the images were corrupt, they wouldn't work no matter what.

There is something else going on and unfortunately, it sounds like it's something beyond our ability to troubleshoot ....

To Twiggy:

Have you tried pointing support to this thread as a way of showing what steps you've taken? I can't believe they are that blind to the problem, even after you said they tried and failed as well ...

Did they not reset your account for you?

[virgo13]

Twiggy you are not alone - I've had problems uploading also - called HP and they advised me that I had to much running in the background and to reboot often.

I have basically nothing on my computer to interfere with uploading(I think). I advised HP that its only when I delete the xyz.html from the directory then upload, refresh (this process repeat 2 to 3 times) do images and page load correctly. I called to see if this was normal procedure because it was starting to become a nuisance.

FYI - when explaining this to HP - the woman kept saying "hmmmmm strange" before giving me the answer that it was my computer. Now my question is what type of program could be interfering with uploading? Like I said before - my computer is just bare bones nothing heavy-duty. Could a firewall be the problem for the repeated uploads errors not displaying correctly. Its the same exact html that I delete and upload with no changes before it uploads correctly

[twiggy]

FYI - when explaining this to HP - the woman kept saying "hmmmmm strange" before giving me the answer that it was my computer. Now my question is what type of program could be interfering with uploading? Like I said before - my computer is just bare bones nothing heavy-duty. Could a firewall be the problem for the repeated uploads errors not displaying correctly. Its the same exact html that I delete and upload with no changes before it uploads correctly

I spent a good hour on the phone with tech this morning (3 a.m.) and we reset the account. My web pages load faster, but I still had the same issue.

She had me download filezilla to make sure it wasn't an FTP problem, same issue. She really tried, she tried harder than anybody else I have talked to yet.

Are you using legacy file manager or file manager?

Before we finally hung up, it seemed to be working best out of regular file manager, but I haven't had a chance to mess with it yet today. I am going to work on it this afternoon again.

[twiggy]

oops... two posts in a row,
virgo,

I shut down my internet protection, virus protection and my windows firewall and tried it. It didn't work for me, but might be worth a try.

Also, try to upload from another computer. I went to the public library and uploaded images to my account to see if I could reproduce the problem. I did, so that ruled out my computer and connection and settings.

I will try to follow what you are doing and tell you what I did trying to track down the problem.

Twig

[pghcollectibles]

i was going to ask about the file manager. which you somewhat just posted. you said it works "better", does it always work with file manager? not the legacy but the regular one? have you tried different sizes or types?

and i would just like to clarify something for myself... when you say you open the image what do you mean exactly? "view" in file manager? "show file contents" in legacy file manager? or something else.

[twiggy]

It really didn't seem to matter which way I opened them, whether through one of the cpanel file managers or straight from the html in a web page or just put the link to the image in a browser bar.

It does seem to make a difference to NEVER open the legacy file manager. It seems to jumble anything new that you have uploaded and not opened yet.

I am still having the issue, but not as severe as before.

I upload pictures of all different sizes. It just depends on what it is.

I have never had a problem uploading webpages.