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r2b2
01-28-2008, 04:13 AM
Happened to just chance across this at the BlueHost forum - strange that no-one seems to mention it on "our" forum :confused:



Bluehost.com and Hostmonster.com have a CPU quota limit in place to try and mitigate the server problems that a single user or a small set of users can create. This is custom software that we have written ourselves. I know of no other shared host that has this ability to limit cpu quota by user for Linux.

The problem has been that our software was written at a time when single or dual cpus were the norm. This was the case when Bluehost first started. However, our current servers have at least 8 cpu cores. Most of our cpu intensive software is also multi-threaded and can be effectively distributed across multiple cpus effeciently.

Because modern cpus in general have more cores, run at a lower frequency, and most of our hosting software is designed to run in this type of environment it has become VERY apparent that we needed to update the way we calculated "cpu usage".

Effective immediately (Actually as of Friday January 25th) we have altered the way we calculate CPU usage. Each user's cap is now approximately double what we had it set to previously. Many users have complained lately that our cpu quotas were overly restrictive. I believe these changes should reduce the number of people that run into this problem by about 90%. We will continue to tweak our settings to stop only the most abusive of users on the system. This was never meant as a way to limit functionality, but rather a way to guarantee resources for servers that are shared by many users.

This should make life MUCH better for those users that have been bumping up against this limitation.

Thanks,
Matt Heaton / President Bluehost.com - Hostmonster.com

sjlplat
01-28-2008, 09:08 AM
Good info. I guess now it has been mentioned on our forum. Thanks for posting it. :)

Seb
01-28-2008, 10:37 AM
This is not a main concern of mine I think I only experienced 'outta qouta' once. Still good to see this. Rather raised CPU quota than "oh we raised storage to X Terrabytes".

GBP
01-29-2008, 04:38 PM
Does anyone have any insight into whether these changes they're making may adversely affect some accounts? Since the change on Friday, both the servers I have accounts on have had heavy loads (usually ranging between 30 and 45). Happened only rarely before that. My sites are slower, but not too bad. But it's very slow access to the cPanel and database. And my email is now being disrupted.

I've spoken with tech support twice now. They are watching the servers, but don't really offer any answers or suggestions.

Anyone have any thoughts on this? Will it pass? Is it a harbinger of things to come (like it was with iPower)?

r2b2
01-29-2008, 04:51 PM
I've noticed the slowdown too - hopefully the support guys will start shifting some of the accounts onto different servers to even the load.

sjlplat
01-29-2008, 06:46 PM
I'm on an older server, and I haven't experienced any slowdowns at all. I just discovered yesterday that HM has finally implemented the cPanel option to switch between PHP4 and PHP5 on-the-fly. They may still be working on software updates for other servers.

GBP
01-31-2008, 11:10 AM
Just an update. My server issues cleared up yesterday afternoon. Such a relief! I'm not sure what HM did to fix the problem, but things are back to being speedy. I can go back to being a HostMonster fan.