Mac Mail support needs HELP/How to Setup Mail

[dkb]

First of all the knowledgebase article (http://helpdesk.hostmonster.com/kb/index.php?x=&mod_id=2&root=26&id=62) that is supposed to instruct you how to setup Mail on Mac OS X to use the mail servers on Host Monster is completely worthless and should be removed. The fact that they called it "MacMail" indicates the writer was not even a Mac user.

I had serious problems trying to get Mail to work sending and receiving. Even running the auto-setup script from cpanel that is supposed to automatically setup the mail client did not result in being able to send and receive mail.

I had also requested Live Chat help and the person was unable to help with the problem since I am sure they did not have a clue about the Mail client on Mac OS X. ONLY after I looked through the cpanel script itself did I figure out how the settings were supposed to be.

To setup Mail Client (on 10.5) to use IMAP with your domain your settings should be:

In the Account Information tab for the IMAP account type:

Incoming Mail Server: mail.mydomainname.com
User Name: createdusername@mydomainname.com
Password: ****

The User Name and Password above is what you created within cPanel on the "Email Accounts" page.

From the Outgoing Mail Server (SMTP) popup on this same tab select Edit Server List...

On the sheet that is displayed either choose the server name that you already created for your site or create a new one by clicking on the +
Verify in the Account Information tab that the Server Name is mail.mydomainname.com

Click on the Advanced Tab
Verify the Following:

Server port: 465
Use Secure Sockets Layer is checked
Authentication: Password
User Name:createdusername@mydomainname.com
Password: ****

Click OK to save the changes.


Now you are back in the Account preference pane. Verify the following in the Advanced tab:

IMAP Path Prefix: INBOX
Port: 993
Use SSL should be checked.
Authentication: Password


And that is what got my Mail client to finally work.

[Depeche]

Call them in my opinion is the best way to get support. Call them up ask for someone who is familiar with Mac. And ask for help with mac mail.

[kgwd]

maybe you should use a different e-mail programme i dont have problems with it

[dkb]

maybe you should use a different e-mail programme i dont have problems with it

Do you use Mac OS X?

[kgwd]

well yes of course

[kgwd]

try this

To add an account:

1. Choose File > Add Account.
2. Choose your account type, such as POP or IMAP, from the Account Type pop-up menu and enter the information, based on your account type. If you aren't sure about some of the fields, check with your Internet service provider (ISP) or mail account provider.
* General information: Enter a description of the account. The description is shown in the mailbox list. If you have multiple accounts, enter something that will help you distinguish this account from others, such as "Tom's work email." You must also specify the full name to be displayed in outgoing mail, such as Tom Clark, and the email address to use in the From field when you send messages. For a .Mac account, you must enter your .Mac user name and password.
* Incoming Mail Server: Enter the server (typically a POP or IMAP server) where your email waits for you to retrieve it. For example, mail.example.com. Enter your user name and password for this mail server. If you specified an Exchange account, you must specify the Outlook Web Access Server.
* Outgoing Mail Server: Enter the server (also known as an SMTP server) that sends your email to its destination, as provided by your ISP or account provider. For example, smtp.example.com or relay.example.com.
3. Further define the new account you have just created. Choose Mail > Preferences, click Accounts, and select the new account in the list.
* In the Mailbox Behaviors pane, select options for storing and deleting drafts, sent mail, junk mail, and trash. The options are different for the different kinds of accounts.
* In the Advanced pane, select options to enable the account, include the account when checking for new mail, to manage offline viewing, and other options.

[feffer]

I have two email addresses so far at HM, and can't get them to work with Mail.app on my iMac (Leopard) in SSL mode. I tried both the auto-configure app in cPanel and the advice by dkb at the top of the thread. I can get one to work, but have to configure the other w/o SSL. Even then, it's buggy. I get notices about the hostmaster certificate being suspect, and even after I use my password to accept it, the settings don't stick. Next time I open mail.app, I have to accept them again.

The only reliable way I can get both addresses to work is by using non-SSL settings. Three questions: Anyone else noticed this behavior with multiple email addresses? Is using non-SSL settings safe? Any way to get my multiple emails working with SSL?

Thanks,
feffer

[dkb]

When that dialog pops up telling you the certificate is not trusted or whatever it is you need to click on the Trust disclosure arrow to display an option to override the setting and allow that host to be trusted. It will ask you for your OS X admin name and password if you are not an admin user. Then it will be trusted.

You can also review the Certificates that you currently have setup in Keychain by running the "Keychain Access" application in Applications->Utilities. In the Certificates category you should see something similar to a "host196.hostmonster.com" and check that it is set to be trusted by all users.

[thauber]

I have two domains hosted thru hostmonster, with multiple email addresses associated with them.

I am unable to achieve incoming SSL connections on one of the domains. The message I receive is:
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"Could not connect ot this IMAP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, uncheck the "Use SSL" checkbox in the Advanced tab of the Account preferences"
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