Mailing lists

[danscott]

Hi,

I've had a mailman mailing list setup for the past year, working with no problems. Since sometime around the middle of September, the list seems to have stopped working. The message appears in the archives, but noone on the list receives the email.

I have both a google and yahoo account subscribed to the list. The mails do not appear. I have checked the spam folders thoroughly, but the mail is not there.

Anyone have any idea what is going on?

Thanks,

Dan

[shadmego]

I am currently running two mailman lists, albeit through a different hosting company, but as far as I know, there are no problems with it.

Have you contacted HM Live Chat support yet? If not, I would recommend it.

In the meantime, you can check to see if the emails have been blcked due to a flag set in the mailman config files.

Log into the admin section of the mailman list you created. Click on Member Management and look at the "nomail [reason]" column. If there is a checkmark there, research the accompanying reason and take steps to correct the problem. If this isn't your issue, then I would again point you to support. They may know more than I.

You can also always do a search for the problem on your favorite search engine. The good thing about Mailman is that it has been around for a long time. There are plenty of people that have found ... and resolved ... most any problem.

~regards,
Shadmego

[danscott]

Hi,

Thanks for the reply.


Have you contacted HM Live Chat support yet? If not, I would recommend it.

No, I haven't done this yet. That is going to be my next step.


In the meantime, you can check to see if the emails have been blcked due to a flag set in the mailman config files.

I've had a look - none of the members are blocked. Good suggestion though. I have just been told that one of the members may have received some of the messages. The majority have not, though.


You can also always do a search for the problem on your favorite search engine. The good thing about Mailman is that it has been around for a long time. There are plenty of people that have found ... and resolved ... most any problem.

Yep, I did a quick search, but didn't find anything obvious. I'll have another search and then contact support.

Thanks,

Dan

[shadmego]

After thinking about it some more and reading what you said about the possibility of one of your members receiving the messages, I wonder if the problem is the Anti-Spam software on the client (member's) end. You should try to contact your members and recommend to them that they put the email address of the list in their "safe sender" list. This would help list messages bypass most filters.

There is also a possibility that the ISP controlling the email accounts is blocking the messages. I have read about two incidents in the last three months where Embarq customers were not receiving emails that had more than 10 users in the recipient list. Most currently, Yahoo has been producing the same errors on the same list.

There is no doubt that companies are starting to crack down hard on the spam issue, which is good, but sometimes it breaks accessibility standards, which is bad. If enough people complain, things change however. The Embarqmail customers I mentioned above are now able to receive messages sent to more than 10 users at the same time.

[danscott]

After thinking about it some more and reading what you said about the possibility of one of your members receiving the messages, I wonder if the problem is the Anti-Spam software on the client (member's) end. You should try to contact your members and recommend to them that they put the email address of the list in their "safe sender" list. This would help list messages bypass most filters.

There is also a possibility that the ISP controlling the email accounts is blocking the messages. I have read about two incidents in the last three months where Embarq customers were not receiving emails that had more than 10 users in the recipient list. Most currently, Yahoo has been producing the same errors on the same list.

There is no doubt that companies are starting to crack down hard on the spam issue, which is good, but sometimes it breaks accessibility standards, which is bad. If enough people complain, things change however. The Embarqmail customers I mentioned above are now able to receive messages sent to more than 10 users at the same time.

Yep, I thought that this could be the problem, but I've added a couple of my own email accounts, and neither of them are receiving the messages. I've found Google to be very good, and had no problem before. Yahoo, had a problem a while back receiving email from Hotmail accounts - it just silently dropped them.

Anyway, I contacted livechat and they've opened a ticket for me. They could see emails arriving, but not being sent out.

Thanks,

Dan